We aim to make your shopping experience convenient, fast, and reliable.
1. Shipping Methods & Coverage
We ship nationwide across Malaysia using trusted courier partners. Standard delivery covers urban and suburban areas, while remote locations may experience slightly longer delivery times.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Timeframes
- Standard delivery typically takes 3–7 business days.
- Remote or rural areas may take up to 10 business days.
- You will receive a tracking number once your order has been dispatched.
4. Shipping Costs
- Free shipping is provided for all orders within Malaysia.
- Any additional costs (e.g., express shipping) will be displayed at checkout.
5. Lost or Damaged Packages
- If your package is lost or damaged during delivery, contact our support team immediately.
- We will investigate with the courier and provide a replacement or refund where applicable.
6. Address Accuracy
- Ensure your shipping address is correct and complete.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.