Customer satisfaction is our top priority. We provide a clear and fair return and refund policy to ensure a smooth shopping experience.
1. Return Eligibility
- Returns are accepted within 30 days from the date of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Items must include all accessories, manuals, and documentation.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used appliances that cannot be resold for hygiene or safety reasons.
- Products marked as Final Sale.
- Consumable items (e.g., cleaning tablets, filters) once opened.
3. Return Process
- Contact our customer service via [email/contact form].
- Provide your order number, product name, and reason for return.
- Our team will provide instructions and a return shipping label if applicable.
- Package the item securely and send it back within the provided timeframe.
4. Refunds
- Once we receive and inspect your returned item, a refund will be issued to your original payment method within 5–7 business days.
- Refunds do not include any shipping costs paid, unless the product was defective or incorrect.
- You will receive an email confirmation once your refund is processed.
5. Exchanges
- If you wish to exchange a product for a different item, we will facilitate the exchange depending on stock availability.
- Additional charges may apply if the replacement product is of higher value.
6. Damaged or Defective Items
- Notify us within 7 days of delivery if your item is damaged or defective.
- We may request a photo or video as proof of damage.
- Eligible items will be replaced or refunded at no extra cost to you.